CRIT Solution LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS (text message) communications from us.
1. Information We Collect
When you opt in to receive SMS messages, we may collect:
- Your mobile phone number
- Your name (if provided)
- Consent status (opt-in/opt-out)
- Message delivery and interaction data (delivery confirmations, STOP/HELP responses, etc.)
We do not collect any sensitive personal information through SMS.
2. How We Use SMS Information
We use the information you provide to deliver text messages related to:
- Appointment confirmations
- Service updates
- Support notifications
- Billing or scheduling reminders
- Business communication related to services you have requested
We do not use SMS for unrelated advertising or marketing without your explicit consent.
3. How We Protect Your Information
We take privacy seriously and implement safeguards including:
- Secure storage of phone numbers
- Limited internal access
- No external sharing with third parties
- Compliance with CTIA and carrier messaging requirements
Your SMS information is stored securely and used only for legitimate business purposes.
4. Sharing of Information
We do not sell, trade, or share your mobile number or SMS information with third parties for marketing purposes.
We may share limited information with:
- Our SMS service provider (for message delivery only)
- Law enforcement if legally required
These partners are required to follow strict data protection rules.
5. Your Choices
You may opt out at any time by replying:
- STOP – to stop receiving messages
- HELP – to request assistance
Opting out will immediately remove your number from our SMS communication list.
6. Message Frequency
Message frequency varies based on:
- Service requests
- Appointment changes
- Support activity
We do not send excessive messages and strive to limit messages to necessary communications.
7. Data Retention
We retain SMS consent and message history only as long as needed for business or legal compliance purposes.
8. Contact Us
If you have any questions regarding this SMS Privacy Policy, please contact:
CRIT Solution LLC
Website: https://critsolution.com/contact